Donor stewardship is a defined strategy to cultivate donor relationships after a gift is given. This plan demonstrates a nonprofit’s gratitude for the gift and encourages recurring giving. In this blog post, we will define donor stewardship, the benefits and steps to implement a strategy, and discuss how donor management software can support your donor stewardship strategies. […]
A nonprofit CRM is a dynamic system – constantly changing and adjusting based upon the data provided. In order for your teams to generate the most benefit from your system, you must have protocols in place and standard practices to maintain and update that database. […]
Active listening is a powerful skill, and it’s something we strive for at iWave. By listening to our clients and partners, we have learned about the need to ensure wealth screening, prospect research and fundraising is efficient and effective for their teams. From there, we commit to continuously identifying gaps and opportunities to improve our product and services. And since our focus is helping to make the researcher and/or fundraiser’s job easier, we take all feedback very seriously. One path we’ve taken, thanks to the advice of our clients and [...]
There are always some tasks that you have hidden on a to-do list that you’ll get to… eventually. It’s likely that a database cleanup is one of those tasks. It may be an arduous task, but once complete, you and your team will operate more efficiently and effectively. […]
The need for digital engagement opportunities for donors will only increase in importance. If your organization has yet to respond to the needs of today’s donors, it’s difficult to know where to begin. […]
Many federated nonprofits have an overwhelming influx of data coming in, including information about their donors and supporters, and information from their affiliates, each with their own data and systems. […]
There is data that is clean, right where it is supposed to be and meaningful to all who view it. There is also data that is dirty. Maybe a prospects State is misspelled, or perhaps a list of potential communication preferences has multiple values that mean the same thing. And then there is data that is just plain in the wrong place, and therefore meaningless. I work on implementations, helping non-profits move from their old CRM to our platform, StratusLIVE 365 CRM so I have seen a fair mix of [...]
Donor churn is the percentage of your donors who choose not to donate again. Donor churn is an important nonprofit metric to measure and take steps to reduce the number of donors who will not make a donation the following year. […]