How to Master Nonprofit Digital Donor Engagement
In business, digital engagement is closely aligned with customer engagement. Today’s consumers expect excellent service that is personalized to their needs. If they share data with the businesses they support, they expect that data to be used for the betterment of their experience. Better experiences will lead to customer retainment and growth which is vital in a volatile economic climate. Nonprofit organizations must also consider their customer’s experience – the donor. By providing personalized, transformative donor experiences, you increase your donor retention rates and overall giving. What influences the donor [...]