Trusted Nonprofit Technology Services That Drive Success

StratusLIVE provides implementation, training, hosting, and support services designed for nonprofit organizations. Our goal is to ensure your technology investment delivers measurable results and long-term value.

Implementation and Configuration

Our team guides nonprofits through the entire implementation process. Services include system setup, data migration, configuration, and integration with Microsoft Dynamics 365 and the broader Microsoft commercial platform. Each implementation is tailored to organizational size, complexity, and goals.

Typical steps include:

  • Needs assessment and solution design

  • Data mapping and migration

  • Custom configuration for fundraising, events, and reporting

  • Integration with Microsoft Outlook, Teams, and mobile environments

The result is a system that reflects your workflows, reduces administrative time, and supports fundraising growth.

Training and User Adoption

Technology success depends on adoption by staff and volunteers. StratusLIVE provides structured training to build confidence and efficiency across all user roles.

Training options include:

  • Virtual and in-person sessions

  • Role-based modules for fundraisers, finance staff, IT teams, and executives

  • Hands-on workshops with live system demonstrations

  • Ongoing refreshers and new feature training

This approach helps organizations achieve higher adoption rates and ensures staff can maximize platform features.

Hosting and Security

Nonprofits require secure, reliable hosting. StratusLIVE delivers both.

  • StratusLIVE 365 CRM is hosted on Microsoft’s commercial cloud, offering enterprise-grade security, scalability, and compliance.

  • Ignite and Give at Work are proprietary platforms supported with PCI-compliant payment processing and modern data privacy protocols.

  • All services meet strict data protection standards, including encryption and role-based access controls.

Nonprofits gain peace of mind knowing sensitive donor and financial data remains secure.

Ongoing Support

Our customer support team helps nonprofits sustain success long after go-live.

Support services include:

  • Dedicated support portal with ticketing and knowledge base access

  • Priority response for critical issues

  • Account managers who understand nonprofit operations

  • Regular system health checks and performance monitoring

Clients benefit from responsive service that keeps systems stable and effective.

Why StratusLIVE Services?

  • Built for nonprofits: Over half of our staff have nonprofit backgrounds.

  • Proven methodology: Structured processes that reduce risk and improve outcomes.

  • Long-term partnership: Continuous support aligned with your mission goals.

StratusLIVE services combine technical expertise with nonprofit experience to deliver outcomes that matter.

Unparalleled Customer Service

StratusLIVE has an unparalleled implementation success record.

We implement our systems in-house which eliminates any finger-pointing between vendor and implementation partner. In an industry plagued by 70% implementation failure rates, we’ve never failed.

Over half of StratusLIVE’s team has built a career within the nonprofit industry. We were in your shoes once; we know your language and we know what it takes to get your job done. We have a team dedicated to your success- well beyond implementation.

Come to us with questions on best practices or request a helping hand to create a giving page, we are at your service!

implementation Services

Success in a nonprofit technology implementation relies on personnel, approach, and methodology.

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Training Services

Learn about StratusLIVE’s approach to training via hands-on, instructor-led training, offered on-site or online.

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Security & Hosting

Our hosting model ensures business operations continuity, data integrity and protection, and accessibility.

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Frequently Asked Questions

Implementation timelines vary by organization size and complexity. A standard nonprofit CRM implementation may take three to six months. Larger organizations with multiple integrations or custom requirements may need additional time.

StratusLIVE offers role-based training that can be delivered virtually or in person. Training modules are designed for fundraisers, finance teams, IT staff, and executives. Workshops and refresher sessions are also available.

Yes. StratusLIVE is hosted within Azure with enterprise-grade security and compliance. Ignite and Give at Work use PCI-compliant payment processing and data encryption to protect donor and financial information. StratusLIVE is SOC type 2 certified.

Yes. Clients receive access to a support portal, ticketing system, and knowledge base. Dedicated account managers and priority response services are available for critical issues.

Yes. StratusLIVE supports integrations with Microsoft Office, Teams, and Outlook. Custom integrations can be developed for financial systems, payment gateways, and other nonprofit technology platforms. Check our partner page for more information.

Training programs are designed to ensure staff understand and apply system features. Adoption is further supported with role-based modules, hands-on workshops, and ongoing learning opportunities.