StratusLIVE Frequently Asked Questions
General Information
StratusLIVE is a software provider focused on empowering nonprofit organizations with an advanced digital platform for social good. Our comprehensive solution suite, the Nonprofit Industry Cloud Solution, is built on Microsoft’s commercial platform, providing tools for CRM Fundraising & Engagement, Mission Delivery, Corporate Social Responsibility (CSR), and Donor Engagement. These solutions help nonprofits increase impact through relationship management, virtual giving, team collaboration, and data insights.
StratusLIVE is headquartered in Chesapeake, Virginia, USA.
StratusLIVE has been empowering nonprofit organizations since 2008.
We serve enterprise nonprofits, federations, foundations, and corporate social responsibility (CSR) partners. Our platform is tailored for mission-driven organizations that want to scale impact, deepen donor relationships, and optimize internal operations.
- 100% in-house implementation success rate (no third-party vendors).
- Built on Microsoft Dynamics 365 for scalability, security, and familiarity.
- Purpose-built tools for nonprofit fundraising, engagement, and mission delivery.
Products and Features
The Nonprofit Industry Cloud is the seamlessly connected suite of StratusLIVE products:
- StratusLIVE 365 CRM: Constituent and donor management, fundraising, events, and volunteering.
- Ignite: Online giving, donor engagement, peer-to-peer fundraising, and DIY campaigns.
- Donor Hub: Personalized donor portal for giving, events, and volunteering.
- Give at Work: Online CSR platform for corporate fundraising and engagement.
- Analytics and Reporting: Out-of-the-box reports, dashboards, and Power BI integration.
Yes. With Give at Work, connect with businesses and their employees through Give at Work, our engaging Corporate Social Responsibility and workplace giving platform.
Yes. Our Ignite and Give at Work modules support individual and team fundraising, recurring giving, payroll deduction, Apple Pay, Google Pay, and more.
Yes. You can manage ticketing, RSVPs, volunteer registration, t-shirt sizes, custom questions, and more—all with CRM integration.
Yes. StratusLIVE is mobile-responsive and accessible on smartphones and tablets. Admin and donor tools work seamlessly across devices.
Implementation and Onboarding
CRM onboarding includes setup, data migration, configuration, training, and support—all delivered in-house. We follow a “train-the-trainer” approach to equip your team.
Typical implementations range from 8 to 16 weeks, depending on organizational complexity and module selection.
Yes. Our team will help you migrate data from legacy CRMs, spreadsheets, or other databases as part of the onboarding process.
Pricing and Packages
Pricing is customized based on the size of your organization, selected modules, and required features. Contact us to receive a tailored quote.
Pricing includes hosting, updates, support, and security. Optional add-ons may incur extra cost, such as advanced analytics or premium services.
Yes. You can license only the components your organization needs—CRM, Online Giving, Donor Hub, etc.
We offer personalized live demos and walk-throughs. Free trials are not available due to the enterprise nature of our solution.
Security and Compliance
Yes. Our platform is hosted on Microsoft Azure and NTT Data Centers, with enterprise-grade encryption, 24/7 monitoring, and role-based access.
We adhere to industry best practices and support HIPAA-compliant, and SOC Type 2 compliant configurations. Data is encrypted at rest and in transit.
Your data is hosted in secure, U.S.-based Azure cloud environments with redundancy and failover protections.
Integrations and Compatibility
StratusLIVE integrates with:
- Microsoft Office, Teams, and Dynamics 365
- Marketing tools like Dotdigital and ClickDimensions
- Wealth screening providers like iWave and WealthEngine
- Stripe, PayPal, and Authorize.net for payment processing
Yes. We offer enterprise integrations, APIs, and custom import capabilities for CRM, fundraising, finance, and volunteer systems.
Your Dynamics 365 environment is included in your subscription, with no additional Microsoft licensing required.
Analytics and Insights
- 100+ out-of-the-box reports
- Custom dashboards with Power BI
- Campaign and donor insights
- Real-time workplace giving performance
Yes. Admins can build custom views using Power BI or our embedded analytics tools. Ignite also connects to Snowflake for deep data insights.
Support and Training
- Live support via phone, email, or ticketing
- In-product help and knowledge base
- Professional Services Team for advanced needs
Yes. We provide comprehensive training for staff, including video tutorials, documentation, and live sessions.
Product enhancements and security updates are released quarterly or as needed.
Results and Impact
StratusLIVE helps you:
- Engage more supporters through digital channels
- Analyze donor behavior to improve campaigns
- Simplify mission delivery and CRM workflows
- Support data-driven fundraising decisions
StratusLIVE serves a wide range of enterprise nonprofits, from national federations to local chapters, our clients include health organizations, education initiatives, human services, and CSR programs.
Yes. Visit our page for case studies and client testimonials. If you’re looking for something specific, reach out to us!
Miscellaneous Questions
Absolutely. Our platform is designed to support organizations as they expand programs, grow donor bases, or add chapters.
Contact us to speak with our team or request a personalized demo.
This FAQ is updated regularly to reflect new product features and common client inquiries. For the most current information, please visit stratuslive.com or contact us!