Frequently asked questions.Answered plainly.

StratusLIVE is a nonprofit software company founded in 2008 and headquartered in Chesapeake, Virginia. It builds two products: the Ignite Active Intelligence Platform, which unifies fundraising, finance, marketing, and engagement on one constituent record with AI agents included, and StratusLIVE 365 CRM for enterprise teams. Most of the team comes from nonprofit work.

StratusLIVE has built technology for nonprofits since 2008, working across donor management, federated campaigns, and workplace giving in the eighteen years before Ignite launched. The company is founder-led and headquartered in Chesapeake, Virginia, and most of its team comes from nonprofit work.

United Ways and federated networks, healthcare foundations, cause and cure organizations, food banks and human services, youth development, and arts and culture organizations. Named customers include Aloha United Way, Creating Healthier Communities, and ArtsWave.

Ignite is the Active Intelligence Platform: the flagship product for fundraising, finance, and engagement with AI agents in every subscription. StratusLIVE 365 CRM is the enterprise CRM built on Microsoft Dynamics 365, offered as the Tailored Experience for large and complex organizations.

Ignite includes specialist AI agents for work like prospect research, major gift cultivation, donor retention, and constituent support. Agents read the full constituent record, then draft, research, and recommend. Your team reviews and approves anything that matters. StratusLIVE calls this human-led, AI-assisted.

Agents draft; people send. Agents are read-only by default, and writes use the approval gates your team configures. Every action lands in an audit trail showing what was proposed, who approved it, and what changed.

The Constituent Support agent. It reads the donor’s record, drafts a reply to routine requests (a receipt copy, a recurring-gift change, an event detail), and waits for your team to approve the send. Routine service stops eating staff hours, and the donor never gets an automated brush-off.

No. Agents are included in every subscription and are never gated by pricing tier. Each subscription carries an annual pool of AI capacity with usage alerts, an overage cap you set, and admin budget controls, so the finance office is never surprised.

No. Customer data is never used to train public AI models. Each task routes to a model matched to its data sensitivity, with more protective handling for more sensitive data. Agent outputs cite the records they drew from, so answers are checkable.

Yes. Data migration is part of every implementation package. Imports map and validate every record before anything writes to your database, and a batch can be rolled back if something lands wrong. Migrations from Blackbaud Raiser’s Edge are common enough to have their own page.

Your data lives in its own tenant, isolated from every other organization on the platform, and is encrypted in transit and at rest. Payments process natively through Stripe and PayPal. Anything AI would write to your records waits for human approval.

You do. Your donor data is yours: it lives in its own isolated tenant, it is never used to train public AI models, and duplicate merges and imports are auditable and reversible, so the record stays accurate as well as yours.

Yes. Ignite Finance turns gift activity into journal entries and a balance-verified general ledger extract, then exports a file QuickBooks, Business Central, or any GL imports. Development and accounting share one record instead of reconciling two systems at month end.