01
The receipt inbox
Year-end turns into a queue of 'can you resend my tax receipt' emails your staff answers one at a time.
Ignite Self-Service
The impact storythey deserve.
Supporters see their giving history, download their own tax statements, and manage recurring gifts and payment methods themselves, on the same record your fundraisers and finance team work from.
- Giving history & tax statements
- Recurring plans & wallet
- Real-time sync with Finance
Ignite Self-Service
The supporter's own account
What the donor does
Without emailing anyone
- Giving historyEvery gift, in one place
- Tax statements & receiptsDownloaded, not requested
- Recurring plan & walletChanged by the donor
What your team stops doing
The queue gets shorter
- Fewer receipt requests
- Fewer card-update calls
- Current payment methods
Every change the donor makes lands on the same record your fundraisers and finance team work from.
The service-request tax
Your team is a help desk for receipts.
Receipt reprints, card updates, address changes, recurring-gift edits. The routine requests that quietly consume donor-services hours.
02
The silent sustainer churn
A recurring donor's card expires, nobody catches it, and a monthly gift ends without a single conversation.
03
Donors in the dark
Supporters cannot see their own giving history or manage their own gifts, so every small change routes through your team.
Give donors the keys, and give your team the hours back.
The requests that fill a donor-services inbox are the ones a supporter would rather handle themselves at eleven at night.
Giving history
Donors handle the routine themselves.
A supporter signs in and finds their whole giving record: every gift, the documents that go with it, and the outstanding pledges they can pay right there.
- Giving history with receipt and acknowledgement access
- Self-serve year-end tax statement download
- Pledge tracking and payment without a phone call
My givingIgnite Self-Service · Signed in
Downloaded by the donorNo email to your staff
Recurring & wallet
Stop losing sustainers to expired cards.
Donors change the amount, pause, cancel, or swap the card behind a recurring plan themselves, so an expired card stops ending monthly gifts on its own schedule.
- Recurring plan management: amount, pause, cancel, payment method
- Saved payment methods in a donor wallet for faster giving
- Communication preferences and profile updates by the donor
Recurring planManaged by the donorActive
Wallet
Cards updated before they lapseNo service ticket
Truer data
Transparency for the donor is data quality for you.
What a supporter maintains about themselves is the truest record you will ever hold, and in Ignite Self-Service it lands directly on the platform instead of in an inbox.
Real-time push from Finance
Gifts, pledges, adjustments, and refunds reach the portal as they happen, so the donor sees the same number your finance team does.
Donor updates land on the record
A new card, a changed preference, a corrected address: it writes to the same constituent record your fundraisers work from.
The truest data you hold
What a supporter maintains about themselves beats what your team inferred from a mailing list two years ago.
Agents read it too
The Constituent Support agent drafts replies to routine questions from the same record, and waits for your team to approve them.
One platform recordReal time
FundraisingFinanceAgents read the same record
What the donor updates is what your team sees.
Ignite Self-Service
See what donors handle for themselves.
See one live workflow in 30 minutes, with real data and no slide deck.
One portal. Three teams feel it.
Donor services, annual giving, and finance each get something different out of a supporter handling their own account.
- The receipt request, the card update, and the address change stop arriving as email.
- Donors download their own tax statements at year-end.
- Outstanding pledges get paid in the portal instead of over the phone.
- The Constituent Support agent drafts replies to what is still worth answering.
Receipt request
Handled by the donor
Receipt downloadedDownloaded by the donor
Tax statement pulledYear-end, self-served
Address updatedWritten to the record
Card update
Done in the wallet
- Updated by the donor directly
- Before the next gift lapses
Drafted reply
Waiting on your approval
- Constituent Support drafted it
- Sends only when you approve
- Sustainers keep their own payment methods current before a card lapses.
- Recurring plans get changed instead of cancelled, because changing is easy.
- Communication preferences come from the donor, not from a guess.
- Giving history in the donor’s hands is a reason to trust the next ask.
Recurring plan
Recurring amount updated in place
Amount changedBecause changing is easy
Payment method currentKept up by the donor
Plan keeps runningNo lapse, no phone call
Wallet
Card updated by the donor
- Kept current at the source
- No lapsed-card outreach needed
Preferences
Set by the supporter
- Preference saved by the donor
- A reason to trust the next ask
- Gifts, pledges, adjustments, and refunds push into the portal in real time.
- The donor sees the same number your finance team certified.
- Donor-maintained detail writes to the platform record, not a side table.
- Fewer manual corrections, because the source is the person themselves.
Finance push
Gift, pledge, adjustment, refund
Gift postedIn the portal in real time
Adjustment reflectedThe number finance certified
Refund shownNo parallel statement
One record
Portal and platform agree
- Donor-maintained detail writes back
- Stored on the constituent record
Data quality
Maintained at the source
- The source is the person themselves
- Fewer manual corrections
The capability list
Everything in Ignite Self-Service.
One portal, the donor in control. Every capability below reads and writes the same live record as the rest of the platform.
The donor's account
Their details, kept current by the person who knows them best.
- Donor portal login & account management
- Profile & contact detail updates
- Communication preferences
Giving history
Every gift, receipt and statement, self-served.
- Giving history with document access
- Gift receipts & acknowledgements
- Year-end tax statement download
Recurring & pledges
Ongoing commitments the donor manages directly.
- Recurring plan management
- Pause, cancel & change recurring amounts
- Pledge tracking & payment
Payments & sync
Saved methods, updated by the donor, live in Finance.
- Wallet with saved payment methods
- Payment-method updates by the donor
- Real-time Finance push into the portal
A donor portal that ends the service queue.
| Email and a phone line | Ignite Self-Service | |
|---|---|---|
| Tax statements | Reprinted on request, one by one | Downloaded by the donor |
| Card updates | A call to your staff | Self-service in the wallet |
| Recurring gifts | Lost to expired cards | Donors keep them current |
| Outstanding pledges | Chased by your team | Viewed and paid in the portal |
| Giving history | Only your team can see it | The donor sees their whole story |
| The updates | Re-keyed into the CRM | Land on the record directly |
Proven foundation
Built from the ground up on a modern, AI-first architecture.
Ignite is a new platform, built by the team nonprofits have trusted with their constituent and financial data for over 15 years.
4.5/5
Average on G2.
20M+
Constituent profiles managed across the StratusLIVE platform family.
$1B+
In annual giving processed across the StratusLIVE platform family.
“One source of the truth about our contacts, donors, and partners that is easily kept up to date.”
Robert W.
Director of Fundraising Operations & Digital Solutions
Verified review · G2
“A powerful tool that empowers our team members to not only enter new data but also see a historical perspective of our donors and corporate partners.”
Maria M.
Director of Investor Management
Verified review · G2
“Removes the need for manual import and export of data.”
Charmaine V.
Small-business nonprofit
Verified review · G2
Questions
Asked by every donor-services team.
Direct answers, because you've sat through enough vendor slides.
Book a working sessionWhat can donors do in Ignite Self-Service?
See their giving history with receipts and acknowledgements, download year-end tax statements, view and pay outstanding pledges, manage recurring plans (change the amount, pause, cancel, or swap the payment method), keep saved payment methods in a wallet, and update their own communication preferences and profile details.
How does this reduce our team’s workload?
The most common donor service requests (a receipt copy, a card update, a recurring-gift change, an address correction) become things donors do themselves in a couple of minutes instead of emails your staff answers. For what still needs a person, the Constituent Support agent drafts a reply from the record and waits for your team to approve it.
Does what a donor changes reach our CRM?
Yes, and it goes the other way too. Ignite Self-Service runs on the platform record, so a payment-method change or preference update writes straight to the constituent record your fundraisers work from, and gifts, pledges, adjustments, and refunds push from Finance into the portal in real time.
Why does a donor portal matter for retention?
Because the quiet killer of sustainer programs is the expired card nobody caught. When donors maintain their own payment methods, that failure stops happening on its own schedule. And when supporters can see their whole giving history, the relationship runs on transparency instead of friction.
Is Ignite Self-Service a separate product we integrate?
No. Ignite Self-Service is the donor-facing surface of the Ignite platform, not a connected portal with a sync to maintain. It reads and writes the same constituent and financial records as CRM, Fundraising, and Finance.
See the donor's side in one demo.
Watch a supporter update a card and download a tax statement, and watch it land on your record.